← Voilà LOCAL

Privacy Policy

Voilà LOCAL ("Voilà," "we," "us"), operated by jmBABE Collective LLC, is a hyperlocal marketplace that connects local businesses, their staff, creators, and neighbors in real time. This policy explains what information we collect, how we use it, and the choices you have. By using voila-local.com and related Voilà services, you agree to this policy.

Information we collect

• Account information. When you create an account we collect your name, email address, and password (stored securely as a hash). Businesses, staff, creators, and affiliates may add profile details such as a display name, title, bio, photo, business name, category, address, hours, booking links, and social links.
• Content you post. Deals, events, creator posts, wishes, follows, loves, and claims you create on the platform.
• Location. With your permission, your approximate location or chosen city, used to show nearby deals and events. You can change your city at any time.
• Payment information. Subscriptions and paid features are processed by Stripe. We do not store full card numbers; Stripe handles payment data under its own privacy policy.
• Communications. Email addresses you provide for invitations and notifications. Transactional email is delivered by our email service provider (Brevo).
• Usage data. Pages viewed, the page that referred you, time on page, and your approximate city, region and country. See "Visitor counts, cookies and analytics" below.

Facebook and Meta platform data

Voilà offers an optional feature that lets businesses, staff, and creators connect a Facebook Page they manage (and the Instagram professional account linked to it) so that content they publish on Voilà is automatically shared there.

• When you connect a Page, we request the Facebook permissions pages_show_list, business_management, pages_read_engagement, and pages_manage_posts solely to (a) show you the list of Pages you manage, including Pages owned through a Business portfolio, so you can choose one, and (b) publish the content you create on Voilà to the Page you selected.
• If that Page has an Instagram professional account linked to it, we also request instagram_basic and instagram_content_publish solely to identify that linked Instagram account and publish the same post (and, if you choose, a Story) to it. We do not read your Instagram followers, comments, messages, or insights.
• We store your selected Page's ID, its linked Instagram account ID, and a Page access token for this purpose only. We do not read your personal profile content, friends, or messages, and we do not post to your personal profile.
• We do not sell Meta platform data or use it for advertising. It is used only to provide the page-sharing feature you enabled.
• You can disconnect at any time from your Voilà portal or by removing the "Voila Poster" app in your Facebook settings (Settings & Privacy → Apps and Websites). Disconnecting deletes the stored Page token. You may also request deletion as described in our Data Deletion Instructions.

TikTok and LinkedIn

Voilà also offers an optional feature that lets businesses, staff, and creators connect their own TikTok or LinkedIn account so that content they publish on Voilà can be shared there.

• TikTok. When you connect TikTok you sign in with TikTok and approve the scopes user.info.basic, video.upload, and video.publish. We use them only to show which TikTok account is connected (your display name and avatar) and to publish the photo or video post you created on Voilà to that account, with the privacy and comment settings you choose. We do not read your TikTok videos, followers, messages, or analytics.
• LinkedIn. When you connect LinkedIn we request openid, profile, and w_member_social only to show which account is connected and to publish the post you created or approved on Voilà.
• We store the access tokens TikTok and LinkedIn give us, protected by access controls, only to publish your posts. You can disconnect at any time in your Voilà portal under Socials, which deletes the stored token, or remove Voilà in your TikTok or LinkedIn settings. You may also request deletion as described in our Data Deletion Instructions.

How we use information

• To operate the marketplace: showing deals, events, and creator content to nearby locals.
• To publish your content to the Voilà LOCAL Facebook Page and, if you connect one, to your own Facebook Page.
• To send transactional and notification email you have requested (for example, new-deal alerts to followers, staff invitations, and account messages).
• To process subscriptions and payouts.
• To keep the platform safe, prevent abuse, and comply with law.

Visitor counts, cookies and analytics

We count visits ourselves, in our own database. We do not run advertising pixels (such as the Meta Pixel), Google Analytics, session recording, or third-party chat widgets on voila-local.com.

• Our visitor counter. When a page loads, we record the page, the referring page, time spent on the page, a random visit ID, and your approximate city, region and country. We do not record your name, email or exact location. The visit ID is kept in your browser's session storage and is erased when you close the tab. These records are visible only to Voilà administrators.
• Approximate location lookup. To estimate your city, your browser contacts ipapi.co, which uses your IP address to return a general location. We store only the city, region and country, not your IP address.
• Product analytics. A small number of pages use PostHog to count anonymous events (for example, a wish being shared) so we can see which features are used. Visitors who are not signed in are not given a profile.
• Sign-in storage. If you sign in, your browser stores a sign-in token so you stay signed in. It is not used for advertising.
• Who sees views. Businesses see anonymous totals such as views, saves and claims. A business or creator sees your name only when you take an action that names you, like claiming a deal, following them, sending a message, or tapping a creator's link while signed in (described below).
• No selling or sharing for ads. We do not sell personal information or share it for cross-context behavioral advertising.

Creator links and follow-up messages

If you're signed in when you tap a link in a creator's post, that creator can see your name and that you tapped it. They can send you one follow-up message in your My Voilà inbox. After that, they can only message you if you say yes, and you can change that anytime under Creators I hear from in your inbox. We never share your email or phone number with creators. If you browse without signing in, your taps are counted but never named.

Text messages (SMS)

Voilà LOCAL sends text messages only to people who opt in by checking an unchecked consent box and entering their mobile number — for example, account alerts for businesses (like a new deal claim) and deal or event alerts for locals who request them.

• Message frequency varies. Message and data rates may apply.
• Opt out anytime: reply STOP to any message. Reply HELP for help, or email jennifer@voila-local.com.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to anyone.
• Carriers are not liable for delayed or undelivered messages.

Nearby alerts and location (Voilà app)

Nearby alerts are off until you turn them on in the Voilà app. When they are on, your phone watches the live deals closest to you and decides on the phone whether to alert you. Our promise: we know when you're near a deal, we never know where you've been.

• Your location stays on your phone. To fetch the nearest deals, the app sends a rough position, rounded to about half a mile. We use it to answer that one request and do not store it.
• No location history. Trips the app learns (like home to work) are kept only on your phone and are erased when you turn alerts off.
• Businesses see anonymous counts only — how many locals passed nearby, got an alert, claimed and walked in, by day and hour. These counts carry no name, account or coordinates, and numbers under 5 are shown as "fewer than 5".
• Your settings are yours. Distance, alerts per day, quiet hours, categories and pauses are saved to your account so they survive a reinstall. Turn alerts off or stop location access in your phone's settings at any time.
• To deliver alerts we store your phone's push token and send messages through Google Firebase Cloud Messaging.

How we share information

We do not sell your personal information. We share information only with service providers who help us run Voilà — hosting and database (Supabase), payments (Stripe), email (Brevo), web hosting (Netlify), app notifications (Google Firebase Cloud Messaging), approximate location lookup (ipapi.co), product analytics (PostHog), website fonts (Google Fonts), security and delivery (Cloudflare), the AI writing helper in business portals (Anthropic, which receives only the offer details a business asks it to write about), Meta when you use the Facebook page-sharing feature, and TikTok or LinkedIn when you connect those accounts — and when required by law. Content you post publicly (deals, events, creator posts, business and staff profiles) is visible to other users of the platform.

Data retention and deletion

We keep your information while your account is active. You may request deletion of your account and associated personal data at any time by emailing jennifer@voila-local.com or following our Data Deletion Instructions. We will delete or de-identify your personal data within 30 days, except where we must retain records for legal or accounting reasons.

Children

Voilà is not directed to children under 13, and we do not knowingly collect personal information from them.

Security

We use industry-standard safeguards, including encrypted connections (HTTPS), hashed passwords, and access controls on stored data, including Facebook Page tokens.

Changes

We may update this policy from time to time. We will post the updated version here with a new "last updated" date.

Contact

jmBABE Collective LLC · Voilà LOCAL
Email: jennifer@voila-local.com