← Voilà LOCAL

Terms of Service

Welcome to Voilà LOCAL ("Voilà," "we," "us"), operated by jmBABE Collective LLC. By creating an account or using voila-local.com and related Voilà services, you agree to these Terms.

The service

Voilà is a hyperlocal marketplace where businesses and their staff post real-time deals, openings, and events; creators publish local content; and neighbors discover, follow, and claim what's happening near them. Features, plans, and pricing may change as the platform evolves.

Accounts

• You must provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
• Business, staff, creator, and affiliate accounts may carry paid subscriptions, billed through Stripe on the terms shown at signup. See Plans, billing & renewals below.
• You must be at least 18 to hold a business, staff, creator, or affiliate account.

Plans, billing & renewals

• Automatic renewal. Paid plans and add-ons renew automatically — every month, or every year if you choose yearly billing — and your card on file is charged at the start of each period until you cancel. The price and renewal period are shown before you pay.
• Cancel anytime. Cancel from Subscription & Billing → Manage billing in your portal. Cancellation takes effect at the end of the period you have already paid for; your listings stay live until then. There are no contracts and no cancellation fees.
• Refund policy — first-payment guarantee. Each business is eligible for one refund, ever: if you cancel within 7 days of your first payment, email jennifer@voila-local.com and we will refund that first payment. Renewals, add-ons, Single Events, and any later subscriptions are final and non-refundable, and unused time is not prorated, except where the law requires otherwise.
• Yearly billing. Yearly plans are billed once a year at roughly ten times the monthly price ("2 months free") and renew yearly.
• Founding rate. A limited number of Premiere subscribers — currently the first 3 businesses in each business category within 5 miles — may receive a founding rate: $42.99/month for the first two years, then $49.99/month for one year, then the regular Premiere price (yearly equivalents apply). The rate steps up automatically on those dates. A founding rate belongs to that business's continuous Premiere subscription: if the subscription is cancelled or moved off Premiere, the founding rate ends and the spot may be offered to another business. It is not reinstated if you return.
• Plan changes. Upgrades and downgrades take effect right away and are prorated by Stripe on your next invoice.
• Single events. A Single Event ($7.99) is a one-time charge and does not renew. The Events Pass is a monthly subscription and renews until cancelled.
• Rewards and credits. Premiere Reward months and other credits are applied automatically to future invoices, have no cash value, and end if the account is closed.
• Failed payments. If a payment fails, Stripe will retry and notify you; your account may be marked past due and paid features paused until payment is made.
• Price changes. We may change prices for future billing periods with at least 30 days' notice by email. Founding rates are honored for their stated schedule while the subscription stays active on Premiere.
• Taxes. Prices do not include taxes; applicable sales tax may be added.

Your content

• You own the content you post. By posting, you grant Voilà a non-exclusive license to display and distribute it on the platform and — as part of how Voilà works — to share it to the Voilà LOCAL social channels (such as Facebook and Instagram) and, if you connect one, to your own Facebook Page.
• You are responsible for your content: it must be accurate (honor your posted deals!), lawful, yours to post, and follow our House Rules — no attacks, no political or news fights, no profanity, no pornography or drug content, no misleading offers, spam, hate, or infringing material. Posts may be held for review.
• We may remove content or suspend accounts that violate these Terms or harm the community.

Deals and claims

Deals are offers made by the posting business or staff member, not by Voilà. The business is solely responsible for honoring its offers, its pricing, its cancellation and refund policies, and the services it provides. Voilà is a venue, not a party to transactions between businesses and customers. When an offer is paid for in advance, payment is made directly to the business through its own payment link — Voilà does not collect, hold, or refund those payments.

Facebook page sharing

If you connect a Facebook Page, you authorize Voilà to publish your Voilà content to that Page on your behalf. You must have authority over any Page you connect. You can disconnect at any time; see our Privacy Policy and Data Deletion Instructions.

Affiliates and referrals

Affiliate participation is governed by the affiliate terms presented in the affiliate program. Commissions accrue and pay out as described there and may be adjusted for refunds or fraud.

Disclaimers and limitation of liability

Voilà is provided "as is" without warranties of any kind. To the fullest extent permitted by law, jmBABE Collective LLC is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of businesses, staff, creators, or users on the platform. Our total liability for any claim is limited to the amounts you paid us in the twelve months before the claim.

Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms. Sections that by their nature should survive (content licenses for past posts, disclaimers, limitations of liability) survive termination.

Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules.

Changes

We may update these Terms; material changes will be posted here with a new date. Continued use after changes means you accept them.

Contact

jmBABE Collective LLC · Voilà LOCAL
Email: jennifer@voila-local.com